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Whatfix Named a Leader and Star Performer in the
Everest PEAK Matrix® for
Digital Adoption Platforms.

A Leader in Digital Adoption!

Whatfix Is Recognized as a Leader and Star Performer in Everest Group’s Digital Adoption Platform (DAP) PEAK Matrix® Assessment.

The analyst group gave Whatfix high ratings across critical business indicators such as value delivered to customers, market success, product capability, vision and strategy, as well as analytics and reporting.

Everest Group reviewed 18 leading DAP technology vendors into three categories; Leaders, Major Contenders, and Aspirants. Whatfix strengthened its Leaders positioning for a second year running and was named a Star Performer for demonstrating improvement on the PEAK Matrix®

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Everest Peak Matrix DAP

“Whatfix has been positioned as a Leader and named a Star Performer in this year’s DAP Product PEAK Matrix® assessment, as a result of its strong performance and considerable year-over-year improvement across various parameters. Whatfix continues to build on its strong momentum with investments in automation, behavioral analytics, and mobile and desktop support. Whatfix’s content aggregation capabilities, combined with its customer-centricity, help enterprises scale digital adoption initiatives.”

Everest

Sharath Hari N

Practice Director at Everest Group

Whatfix strengths highlighted in the report include:

  • Clients referenced in the report appreciated its overall ease-of-use and praised its customer-centricity and support features.
  • Whatfix provided content aggregation capabilities that empowered end-users to search and find content across enterprise knowledge bases within the application.
  • Whatfix enhanced its user experience through its “Flow-on-Standby” mode, ensuring uninterrupted guidance even if a guide breaks. A pop-up is triggered with a screenshot of the broken step that users can refer to and use to complete the step.
  • Whatfix is one of the only providers that supported walkthroughs on desktop applications such as Microsoft and SAP applications. It also supported a variety of mobile applications that were built on technologies such as iOS, Android, ReactNative, and Xamarin.
  • Whatfix offered flexible deployment options and supported implementation on both on-premise and cloud models. It could hide sensitive information, follow strict enterprise data privacy policies, and had ISO, CSA Star, and SOC2 Type2 certifications to protect customers’ sensitive information.
  • The company had a strong partnership ecosystem that included SIs like Wipro, Accenture, and Infosys, as well as independent software vendors (ISVs) like Microsoft, Icertis, and Bullhorn to incorporate Whatfix into their solutions.
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