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Report

Improve Employee Usage, Engagement and Productivity With Digital Adoption Solutions

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Report Overview

Whatfix has been mentioned by Gartner as a Sample Digital Adoption Solution Vendor in this report. According to Gartner, Digital Adoption Solution is strengthening its position in the market and is a pivotal technology, especially during the COVID-19 pandemic and afterward. DAS assists employees with the new and improved ways of working — complex business processes, infrequently performed tasks, change management activities and even light automation — to improve productivity and engagement.

Digital Adoption Solutions Capabilities Increase Engagement and Productivity

According to Gartner, "Client inquiries regarding DAS show a significant increase, month on month, between 2019 and 2020. In addition, DAS queries to Gartner’s search function have increased steadily throughout 2020. The majority of discussions focus on the desire to roll out DAS across the organizational tech stack. Many initial discussions center around one functional area or business unit that has been prioritized for attention."

Strategic Planning Assumption

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"By 2025, 70% of organizations will use digital adoption solutions across the entire technology stack to overcome still insufficient application user experiences."

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Gartner, Improve Employee Usage, Engagement and Productivity With Digital Adoption Solutions, 25 November 2020, Melissa Hilbert, Stephen Emmott GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.